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Trouble Ticket System
Our customers have easy access to our own web-based trouble ticket system.
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We used to have a Yugo. I'm not sure what the best car is that's being made right now, but that's the type of network that ArzyNet designed and built for us. Everything just works really well.–Sharon Mattia, Director, Charlotte Hall Veterans Home
There's a good amount of computer work that we can do ourselves, but when it comes time to call in the expert, we've always had good experiences with ArzyNet. We can typically count on a response to our emails to be within one hour - even on weekends. Rick is very good at explaining where the problem is and what our options are for getting it fixed.–Trevor and Liz Richards, Owners, Spring Cove Marina
Since ArzyNet rebuilt our network in 2005, we have regularly-scheduled, weekly appointments to have them review and fix any problems reported by our users or that are discovered under routine maintenance. In short, everything just keeps on working and our nearly 50 users are happy. What more could I ask for?–William Holman, President/CEO, CCNRC Family of Care
ArzyNet has been involved since the day we began evaluating office space for our move to Prince Frederick. Not only did they set up our network in Calvert County, but they also securely extended our network to our offices in Nebraska and Texas. The entire project was run very professionally and we look forward to our continued relationship.–Tamara Myers, CTO, Calvert Systems Engineering
We had always invested in good, quality computer equipment, but yet our network was slow and the main server didn't seem to be able to catch up. ArzyNet evaluated our network, identified the problem areas, and put together a plan that brought us up to full speed. It has been five years now and our IT continues to run smoothly as we continue to grow our network.–Ken Doyle, CFO, Jon S. Frank and Associates
When your computer systems don't work and your primary business application is so slow that it's affecting employee moral, then it's time for change. From the very first day, Rick said that he could make this better - a lot better - and he did. Those days of struggling are over and it seems like decades ago. Now, I'll put my network up against anyone's.–John Bailey, President, Tri-County Aire, Inc.